I’d like to ask for a refund on my purchase.

Dissatisfied

1. The team behind our product curation invests a great deal of effort in identifying products that are currently hot in the market. Our selections are driven by market research, ensuring that the items we offer are in high demand, trendy, or considered essential by many of our customers.
2. We understand that buying a product online can be a big decision, and as a small business, we humbly request that you take the time to research the product thoroughly before completing your purchase. Please check product details, reviews, and specifications to confirm it meets your needs. If you’re unsure, it’s best not to proceed with the purchase.
3. We understand your dissatisfaction with your purchase; however, the costs involved in fulfilling your order have already been incurred. As a result, our policy considers all transactions final, and refunds are not possible.

Incorrect Item

1. If the item you received is not the same as the one shown on our website, it qualifies as an incorrect item.
   
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.